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School Uniform Questions (FAQ)
Ordering FAQs
Your card will be charged once you submit your order.
We’ll send you an email with a tracking number once your order ships.
You can pay online using any major credit or debit card. In-store, we accept cash, credit/debit cards (Visa, MasterCard, Discover, and American Express), and Zoghby’s Gift Cards.
Please email customerservice@zoghbyuniforms.com. Customer service will be able to determine if an order can be modified or canceled.
Yes, you can return or exchange an item—as long as it’s unwashed, unaltered, unworn, and still has the original tags attached. Please visit our refund and exchange policy page for details.
No, we do not accept returns or exchanges on items with personal embroidery or alterations. However, if you receive a customized item with a defect, we’ll gladly replace it.
To view your order details and status, log in to your Zoghby’s account using the email address and password you provided at checkout. Then, click “View Order” on the right-hand side.
You can only place layaway orders in-store. We do not offer layaways online, in some locations, or over the phone.
Tracking & Shipping FAQs
We ship all domestic orders via UPS and international orders via USPS. Once we’ve filled and shipped your order, you’ll receive an email with your tracking number.
You can use this number to track your shipment here. Please note: tracking information may take one to two days to appear on the UPS or USPS website.
We charge a flat shipping rate of $10.00 for all orders shipped within the United States. For international orders, shipping costs vary by destination and package weight. Shipping is free for all orders $199 and more.
No, we only ship to valid street addresses.
At this time, we are discontinuing in-store pickup. All online orders are shipped directly to you. This speeds up the timeframe for online customers to receive their merchandise and allows in-store shoppers to receive exceptional service. There is free shipping on all orders $199 and more.
We don’t currently offer expedited shipping. However, most orders shipped to our contracted school areas arrive within 1–2 days after leaving our facility.
Sizing FAQs
See our sizing charts for exact measurements and step-by-step instructions on how to properly measure your child. For the best fit, we recommend sizing up slightly to allow for growth.
A half size is designed to fit fuller-figured children. These sizes DON’T fall between regular sizes; instead, they follow their own unique size range.
For example, the next size up from a 7 is an 8, not a 7½. See our sizing charts for more details and exact measurements.
We’re happy to offer waist sizes that are not listed online. To request a special size, please visit your nearest Zoghby’s location.
If visiting a store is not possible, please email us at customerservice@zoghbyuniforms.com.
Miscellaneous FAQs
See our sizing charts for exact measurements and step-by-step instructions on how to properly measure your child. For the best fit, we recommend sizing up slightly to allow for growth.
A half size is designed to fit fuller-figured children. These sizes DON’T fall between regular sizes; instead, they follow their own unique size range.
For example, the next size up from a 7 is an 8, not a 7½. See our sizing charts for more details and exact measurements.
We’re happy to offer waist sizes that are not listed online. To request a special size, please visit your nearest Zoghby’s location.
If visiting a store is not possible, please email us at customerservice@zoghbyuniforms.com.