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Refunds & Returns
Overview
Our online refund and returns policy lasts 15 days. If 15 days have passed since your order was received, we’re unable to offer you a full refund or exchange.
To be eligible for a return, your item must be unwashed, unworn, and in the same condition in which you received it, including all original tags.
If an item has a manufacturing defect, please contact customerservice@zoghbyuniforms.com so we can arrange a replacement as quickly as possible.
Refunds
Once your return is received and meets the refund eligibility criteria, we will process your refund. A credit will be applied to your original payment method within 5 business days, and your total refund amount will reflect the cost of the return shipping label.
Missing Refunds
If you have not received your refund yet, please contact your bank or credit card company first, as it may take additional time for the refund to be processed and posted to your account.
If you’ve completed these steps and still haven’t received your refund, please contact us at customerservice@zoghbyuniforms.com.
Online Exchanges
If you need to exchange an item (for example, to change sizes or to exchange a skort for a jumper), please initiate a refund for the original order, then place a new order for the items you would like.
To initiate a return on your original order, please click the return link and follow the on-screen prompts. Have your order number and shipping ZIP code ready.
https://track.shipstation.com/f/r/k/FtaxkNM07V7vQhA8T08%2Fhc0jGPb60wF58uub5jrdO10%3DShipping Returns
To return your product, please click the return link and follow the on-screen prompts. Have your order number and shipping ZIP code ready.